remember to reference at least two external scholarly sources plus text course material use complete sentences and proper grammar word count requirement for initial discussion board post 250

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Of the two types of customer expectations, adequate performance expectations fluctuate the most.

Describe a situation that would cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance.

What might a firm do in this situation to achieve its satisfaction targets?

Support your post with scholarly RESEARCH on product performance expectations.

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